Blog

25 June 2021
What happens if the treatment being provided spans the change in fee schedule ?

Any treatment plan generated would have a timeline, if the timeline extends beyond the 1st of April, you will have the choice to continue with the same fee schedule or apply the new fees when it changes. Rise in the fees for treatment must be accepted by the member via the informed financial consent.

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25 June 2021
How often is the fee schedule updated ?

Fee Schedule is updated on a annual basis on the 1st of April and is indexed to CPI.

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25 June 2021
What happens if I have a locum ?

The locum must be registered just a normal preferred health practitioner would be. When registered the locum would show up as being available for appointments

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25 June 2021
Why would a member choose a preferred partner ?

Just as you, seek to understand costs of a service. Members of XHP, seek clarity about cost of healthcare to enable them to make informed decisions and choose treatment appropriately. Lack of informed financial consent is one of the leading root causes of complaints, rejection of optimal treatment and low value of health service. Being […]

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25 June 2021
What happens if I was a preferred provider and then I choose to opt out ?

If a previously registered preferred health provider, opts out of being a preferred health provider, the access to platform will be terminated and XHP may at its discretion notify members of the health providers changed status

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25 June 2021
Does every practitioner need to sign up ?

To minimise confusion and concerns, it is recommended that all practitioners are registered as preferred providers. Not all practitioners need to be registered. Only those practitioners who are registered with Xtras Health Plan will be available for our members to book appointments.

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25 June 2021
How does it work with multiple locations ?

Each location must be registered as a Preferred Partner and must have its own address that can be verified and have its own ABN. Communication address may be common.

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25 June 2021
Why is an ABN needed ?

Members can only use the funds in their account to pay for health services with health business units located in Australia. Xtras Health Plan conducts various level checks before an invoice of a member is paid. ABN check is one of them. So if you do not have an ABN, the invoice will not be […]

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25 June 2021
I am not registered with AHPRA can I become a preferred partner ?

To be accepted as a preferred partner you must be registered with AHPRA, to provide the health service.

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25 June 2021
What does a preferred provider mean ?

Preferred Provider is a health practitioner registered with XHP holding  AHPRA registration to provide a designated health service that the practitioner is registered and licensed to practice in Australia.

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